App Support

Frequently Asked Questions

How do I register a complaint?

Log in using your registered mobile number, navigate to the Complaints section, and tap Raise Complaint. Fill in the required details and upload photos if necessary.

How can I check complaint status?

Open the Complaints page to view the latest status (Pending, In Progress, or Resolved).

Can I upload photos?

Yes. You can attach photos while submitting a complaint. Administrators may also upload resolution photos.

Why am I not receiving notifications?

• Enable notifications for the app.
• Ensure internet connectivity.
• Update to the latest app version.
• Restart the application.

Troubleshooting

• Close and reopen the application.
• Verify your internet connection.
• Update the application to the latest version.
• Restart your device.
• Clear the application cache if needed.

Report a Bug

If you discover any issues or unexpected behavior, please contact our support team with:

• Device model
• Android version
• Application version
• Description of the issue
• Screenshots (if available)

Support Response Time

Our support team aims to respond within:

• Email Support: 24–48 business hours
• Critical Issues: As soon as possible

Contact Support